Black Express

Welcome to the new look Black Express Rental Store

FAQ / Help

Invite a Friend Discount - How does this work?
Firstly you need to register on our website.
You can then invite as many friends as you like to register with us also by clicking on the "Invite a friend and get a discount" link.
From this time on, each time your registered friend hires from us, you will receive a discount coupon/voucher worth 10% of the value of their online hire.
There is no limit to how many times your friend can hire online and therefore how many discount coupons/vouchers you will receive.
You are notified via email as soon as your friend transacts with us for their online hire.
Coupons/Vouchers are ONLY redeemabe via our online store.
Coupons/Vouchers can only be redeemed once your friend has actually paid for the hire of the equipment.
Coupons/Vouchers cannot be redeemed for cash payments and can only be used against your own personal hires via our online store.
Customers that are already registered with our online store cannot be re-registered as a "friend".
You will be immediately notified if the person you are referring is already registered.
Only one Coupon/Voucher can be redeemed at a time against one hire.
People found exploiting this discount option by any method will immediately loose all accumulated discount coupons/vouchers.
We are all here to benefit from this discount structure. Please do not abuse it or you will loose it!

Loyalty Discount - How does this work?
We strongly believe that everyone that establishes a good relationship with any business should be rewarded. For this reason we offer the following discount opportunity to all customers that register and hire with us online;
0% discount off your first hire (hey, you gotta earn your discount!)
5% discount off your second hire
10% discount off your third hire
15% discount off your fourth hire
20% discount off your fifth hire, and
25% discount off your sixth hire.
From that point on, you will always receive 25% off the list price of your hire online.

Security Deposit
Customers are required to provide a security deposit AS WELL AS the hire fee when collecting the equipment that has been booked. This amount varies from $50 up and is dependant on the amount of equipment being hired. One of our staff will discuss this with you in more detail when we call you back to confirm receipt of your order.

Identification Requirements
All customers MUST produce three (3) forms of identification when ariving to collect the equipment they have ordered/hired. This identification consists of the following

Current NSW drivers licence, with current residential address shown clearly,
and any two (2) of the following documents that show an address and name that matches the provided drivers licence;
Credit Card statement,
Utility service bill (gas, water, electricity)
Council rates,
car registration papers,
phone and mobile phone bill.

IT IS IMPERITIVE THAT THE ABOVE IDENTIFICATION DOCUMENTS ARE PROVIDED AT THE TIME OF COLLECTION OF THE GOODS OTHERWISE THE GOODS WILL NOT BE RELEASED!

Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information